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Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty. We've added options for you to repair your devices if you have technician level abilities and the tools to perform repairs on your own devices. If the service center associates are not able to resolve the issue, they could do a repair (in limited locations) or they can help facilitate sending your device to Microsoft for repair or replacement.

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Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. In some countries and regions, Microsoft now offers service centers that provide in-person support. Continue to Frequently asked questions for more info. Once an order is created, you’ll get a shipping address so you can send in your device.

Depending on the product, the service offered may be a repair or a refurbished replacement. Through this process, you’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable. If your device isn't listed, select Don't see your device? to register it, then follow the instructions to get service. If your device is already registered, select it and follow the instructions. If you decide to send it in, go to Device service and repair and sign in with your Microsoft account.

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See Change the toll or toll free numbers on your Audio Conferencing bridge.If none of the previous solutions have resolved your issue, you can send in your Surface. Assign service phone numbersĪfter you get your service numbers, assign each number to an Audio Conferencing bridge. In the Teams admin center, in the left navigation, go to Voice > Phone numbers to view the numbers for your organization, including location, number type, and status information. View the phone numbers for your organization To port/transfer more than 999 phone numbers or if you experience issues with the porting process in the Microsoft Teams admin center, you can manually submit a port order to the TNS Service Desk for your region. You can also purchase extra phone numbers in the Microsoft Teams admin center. To port/transfer 999 or fewer phone numbers for your users, upload the completed and signed LOAs in the Microsoft Teams admin center for further processing. Make sure you specify you're transferring a service number (and not a user or subscriber number), or the concurrent calling capacity may not be enough to handle call volumes.įor more information about LOAs to port/transfer existing phone numbers and additional documentation requirements, see Manage phone numbers for Calling Plan. In the LOA, you must select the correct type of service number. toll-free) you'll be transferring by using an LOA. You'll have to submit separate port orders for each type of service number (for example, toll vs.

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If you experience issues with the porting wizard, you can manually submit a port order or go to Manage phone numbers for your organization, select your country or region, and then download a Letter of Authorization (LOA). Follow the steps in Transfer phone numbers to Teams.

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They can then ask you to install applications that give them remote access to your device. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company.

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To transfer your phone numbers from your current service provider or carrier to Teams, you can use the porting wizard in the Microsoft Teams admin center. Scammers may call you directly on your phone and pretend to be representatives of a software company. Port or transfer existing service numbers When you're ready to place your order, select Place order. If you take more than 10 minutes, the phone numbers will be returned to the pool of numbers. You have 10 minutes to select your phone numbers and place your order.

Under Quantity, enter the number of numbers you want for your organization, and then select Next to select your numbers.

If you need to create a new location, select Add a location.

Under Number type, select the type of service number you want.

Under Country or region, select a country or region.

On the Location and quantity page, complete the following steps: In the left navigation, go to Voice > Phone numbers, and then select Add.Įnter a name for the order and add a description. To get new service numbers, in the Teams admin center: When you're transferring the number over to us, you can contact the TNS service desk to make sure the service number you're transferring has a high concurrent call capacity. Service numbers are needed so you can get a higher concurrent call capacity for a specific number.